Please perform all these steps patiently as it is critical to resolving the issue. Please check this forum link: which solved the issue for another customer. Then follow the on-screen instructions to do it. Then restart the computer and update the bios, chipset and audio drivers from this link: select the country and type the product# of the computer.Then check the box delete the software for this device. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.Did you check the HP support site and try to download it?įor a start, it looks like an audio driver.
I take it as a privilege to share this platform with you.įor better clarity and to assist you better I would require more information regarding this: Superb effort and spectacular research were done as well. You’ve done an excellent job on diagnosing the issue from your end. A very good day to you! I read the post regarding issues with Intel High definition DSP drivers.
